Administration and Reception Coordinator, The Northern Centre

4 days per week – Permanent part time

Applications close 9.00 am Monday 22 May 2017

The Northern Centre (formally Ryde Family Services) is a dynamic and growing organisation that provides early intervention and prevention services to our community specifically in the areas of family and parenting support, homelessness and domestic violence. TNC provides support in the form of case work, counselling, advice, referrals, advocacy and group work.

The Administration and Reception Coordinator works across the organisation and is the first point of contact for clients and visitors to the service. The organisation operates a client focussed model of care, is professional, courteous and reflects the values and culture of the organisation.

Salary will be in accordance with SCHADS Award Level 4 and in accordance with applicant’s skills, knowledge and experience. There is generous salary packaging, a personal training budget and EAP support available for this role. The TNC office is located at West Ryde, a 2 minute walk from the train station.

Position requirements include:

• Relevant qualifications in Administration and/or demonstrated previous experience in an Administration role within a busy office in a complex environment.
• Excellent customer service skills.
• Demonstrated ability to exercise empathy, discretion and sensitivity when communicating with clients.
• Demonstrated understanding of a range of issues facing vulnerable families, youth and individuals including but not limited to domestic violence, homelessness, mental health, family breakdown, drugs and alcohol and parenting stress.
• Excellent written and verbal communication skills.
• Sound organisational and time management skills.
• Strong interpersonal and team work skills.
• Ability to prioritise and be hands on in all aspect of workload and be self-directed
• Understanding of WHS.
• Familiarity with Social media and web maintenance, CRM systems, database management and excellent IT literacy.

Desirable Criteria:

• Experience in delivering high quality support to the following client groups; single men, single women, families, children, young people and the vulnerable.
• Experience working with clients at risk of homelessness.
• Bilingual/community language, preferably Korean and/or
• Current driver’s license.

See full position description here.

For an information package please contact

Sara Villanueva on 9334 0111 or admin@rydefss.ngo.org.au

Applicants should send their resume with a covering letter addressing the position requirements and desirable criteria to admin@rydefss.ngo.org.au

The successful applicant will be subject to a Criminal Record and Working with Children Check prior to commencement