Client Relations and Office Coordinator at Kairos Speech Therapy
Kairos Speech Therapy and Learning is a Speech Pathology clinic located on Avon Road in North Ryde. We are a supportive team that loves making a difference and values creating a positive and fun workplace!
As our clinic continues to grow, we’re looking for a highly motivated, organised, and friendly Client Relations and Office Coordinator to join our team on a part-time/casual basis across 5 days per week.
This role offers flexibility, including a hybrid work arrangement where some administrative duties can be performed remotely. However, the applicant must be able to commit to working after-school hours both in the clinic and remotely as required.
Job Description
The Client Relations and Office Coordinator role involves:
- Welcoming and building strong rapport with clients and their families.
- Managing reception duties, including answering phones, scheduling and confirming appointments, and processing billing.
- Administrative and office coordination tasks, such as maintaining records, assisting with team scheduling, overseeing resource management and maintaining compliance.
- Assisting with creating therapy resources (e.g., laminating and preparing materials).
- Supporting smooth clinic operations by identifying, implementing and refining systems that improve efficiency.
- Being the key point of contact for client communications, including providing updates and managing inquiries professionally.
- Onboarding new staff and overseeing technology and software systems.
- Flexibility to perform some administrative tasks remotely, such as scheduling, client communication (email, text, calls), and preparing documents.
- Taking the initiative to think creatively about how to attract new clients to the clinic. This could include identifying ways to promote the clinic’s services, managing online presence (e.g., social media posts), and ensuring excellent client experiences that encourage word-of-mouth referrals.
Work Hours
- The role is part-time hours across 5 days per week.
- Flexible start/end times (e.g., 9:30 AM – 2:30 PM, 10 AM – 3 PM, or 1 PM – 6 PM) in line with the clinic’s needs.
- A mix of in-clinic and virtual work.
- Must be available to work after-school hours both in-clinic and remotely.
Essential Criteria
We’re looking for someone with:
- Reception/administrative/managing experience working in allied health/medical clinic is required.
- Exceptional computer skills, including advanced proficiency with scheduling systems, practice management software, email, and Microsoft Office. (We need someone very comfortable navigating technology and troubleshooting independently.)
- Excellent organisational skills, attention to detail, and the ability to multitask.
- Exceptional interpersonal skills with a warm, friendly approach.
- Strong verbal and written communication skills.
- The ability to work independently and as part of a team.
- A proactive approach to identifying ways to grow the clinic’s client base, enhance client retention and improve systems.
- A Working with Children Check and NSW Police Check.
- A driver’s licence
- Knowledge about NDIS and disability supports (Desired)
Why Join Us?
Kairos Speech Therapy and Learning is committed to fostering a supportive, professional, and positive environment where every team member feels valued. If you enjoy creating meaningful connections with clients, contributing to the growth of a thriving clinic, and playing a key role in keeping a busy clinic running smoothly, we’d love to hear from you! Please email lois@kairosspeech.com.au
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