06/03/2024 - 05/04/2024
12:00 am
Heraeus Medical is a leader in the field of bone cements and biomaterials for surgical orthopaedics and trauma surgery. Heraeus Medical Australia’s principal activity is the distribution of medical supplies to make an essential contribution to improving surgical results in bone and joint surgery as well as infection management.
Job Description
We are looking for a part-time Customer Service Officer to assist in all areas of customer service, which includes orders processing, deliveries coordination, consignment and loan stocks arrangement, handling internal and external customers’ requests, travel bookings and support any ad-hoc work as required, ensuring high level of customer satisfaction.
- Part-time 1 year contract role, with potential to become permanent.
- 20 hours per week, daily part-time is preferred. Timing is negotiable with the right candidate.
- Hourly rate between $35 and $38, commensurate with experience.
- Office based role with option to work from home whenever required.
- Macquarie Park location, close to bus and train services.
- Onsite parking is available.
- Immediate start.
Job Responsibilities
Your responsibilities will include, however not limited to:
- Provide professional customer service, which includes managing all customer enquiries promptly.
- Process all sales orders, free of charge, replacement stocks timely and accurately.
- Deal with external warehouses and freight providers to organise deliveries. Monitor deliveries status and ensure that customer requests are fulfilled on time.
- Receipting goods in system and process any goods returns from customers or reps.
- Occasional picking, packing, and arranging deliveries of urgent orders from office.
- Stock-take reconciliation work.
- Organisation of travel and accommodation for sales team.
- Assist in resolving and follow up with customers on overdue invoices.
- Complete quarterly sales reporting work for tender customers.
- General administrative work, such as National Product Catalogue maintenance, pricing updates in the system, contracts management in the global portal, and work instructions update in the quality management system.
- Support any ad-hoc projects as required.
Requirements
- Minimum 3 years of proven experience in a customer service role.
- Excellent communication skills – written and verbal.
- Strong attention to detail, able to pick up discrepancies and resolve issues.
- Able to manage time and prioritise.
- Proactive, reliable, and committed to the role.
- Experience with an ERP system such as SAP is preferred.
- Computer proficiency in MS Office such as Outlook, excel and Word.
- Experience in the healthcare industry is desirable.
How to Apply
Please email your resume and cover letter (preferred) to kate.lam@heraeus.com
