09/09/2022 - 31/10/2022
12:00 am
Join us and make a difference
Macquarie Community College is a not-for-profit registered training organisation (RTO 90033) and is one of Sydney’s largest community colleges.
Serving a diverse range of communities across northern and western Sydney in addition to hundreds of classes delivered in other community and employer sites we have set the standard in adult community education since our beginnings in 1950.
We create and provide affordable and inclusive learning opportunities that meet the needs of individuals, organisations and communities and believe participation in quality life-long learning is transformational.
Our three main program areas are English language and literacy tuition, Career Training for jobseekers and those changing or accelerating their careers, and our open entry short courses for Leisure and Self-improvement.
We are seeking a casual customer service advisor to join our team!
Through a customer centric approach, the Customer Service Advisor (CS) is responsible for supporting the organisations strategic objectives and providing service to all MCC customers including internal teams, students, trainers, teachers, and tutors across multiple MCC venues.
Reporting to the Customer Service Team Leader this role:
- Responds to all internal and external inbound enquiries in a professional manner.
- Carries out all marketing, sales & service administration tasks.
- Ensures all site operation requirements are carried out to ready for scheduled classes.
The role is required to work across our Carlingford, Chatswood and Blacktown sites on a rostered system. On occasion there may be a need to work at our Mt Druitt site. Rostered shifts are a minimum of 3 hours within the hours of 8:30am and 10:00pm Monday to Thursday, 8:30am and 4:30pm Fridays and 8:00am and 5:00pm Saturdays.
You will be working in a friendly, supportive and vibrant environment with on-the-job training provided.
What we are looking for!
The successful candidate will will be highly motivated and self driven with a can do attitude, demonstrate excellent communication and interpersonal skills, critical thinking skills, strong problem solving skills and the ability to work collaboratively within a team.
You will have excellent customer service and administration skills, intermediate advanced computer skills, exemplary attention to detail, and ability to multi-task.
You will thrive in a fast paced environment and be the “go to person” for our internal and external customers, the majority of whom are students participating in the wide selection of courses we offer and to ensure the smooth running of the site and associated classes.
To apply please submit:
1. A cover letter addressing the criteria
2. A current resume
Apply at: www.seek.com.au/job/58224494?cid=ios-share
Due to the high volume of candidates expected, only successful applicants will be contacted for an interview.
Previous applicants need not apply.
Essential Knowledge & Skills Required:
- Demonstrated experience and achievements in customer service
- A motivated self starter with the ability to multi task and manage time efficiently and effectively in a fast paced environment
- Able to act autonomously and remain efficient and effective
- Be a strong team player and able to work across different teams
- High level of demonstrated problem solving skills
- High level of demonstrated attention to detail
- Excellent interpersonal and communication skills (verbal and written)
- High level of data entry accuracy
- A strong knowledge of Microsoft Office 365 applications
- Ability to support IT troubleshooting
- Current NSW drivers licence
- Hold or be willing to obtain a national police check and WWCC
Previous customer service experience in an RTO or training environment will be highly regarded
Responsibilities include:
Customer Enquiries (Internal & External)
- Inbound enquiries received via phone, MCC info inbox, live chat and walk-ins
- Enquiry escalation to Sales and Program Coordinator and/or Program Managers
- Enrolments including pro-rata requests, class transfers and student confirmation communication process
- Room bookings, enquiries for external room bookings/hire
- Course cancellations requests, schedule changes, ad hoc requests
- Credits & refunds
- English course assessment bookings
- Other enquiries as they present
Customer Service/Administration
- Scheduling of Zoom class sessions
- Course materials and rolls for teaching staff
- Provide sales & marketing support
- Data entry support
- Payment plans
- Certificate mailing preparation
- Facilitate the complaint resolution process with respective managers
- Gift certificate requests
- Daily bank deposits for cash enrolments
- Monthly credit and debit reconciliation with CFO and external accounts provider
- Adhoc organisational support as required
- Attend team meetings and provide feedback on sales & service
Site Operations
- Venue Preparation: Facilities prep (kitchen, supplies, doors, room set-up, timetable checking & preparation, whiteboard update, training room projectors, screens, IT support, general tidy up, equipment set-up and security
- Ensure venues, logistical and IT issues are addressed by first troubleshooting and then working closely with facility coordinator
- Report all maintenance requests to the facility coordinator
- Milk & stationery supplies
- Outgoing mail including certificate mailing
Compliance & Quality Assurance
- Support procedures for continuous improvement
- Adhere to College Occupational Health & Safety policy and procedures at all times
Please apply at www.seek.com.au/job/58224494?cid=ios-share
